In June 2016 SAS airlines accelerated handling of customer issues (such as booking changes or feedback regarding onboard services) by moving processes to a new generation system. In 5 months the airline in cooperation with global IT company Comarch, implemented an innovative system for...
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https://skpsoft.com/travel/sas-speeds-up-handling-of-customer-issues-and-increases-customer-satisfaction-with-the-new-system-focus/
Friday, February 24, 2017
SAS speeds up handling of customer issues and increases customer satisfaction with the new system | Focus
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